Customer Case: Stoneworx — Order Planning Tool for Dijk Natural Collections
About
Dijk Natural Collections is a Dutch wholesaler of natural decoration materials, sourcing products from Asia, South America, and Europe and supplying garden centers, DIY retailers, and wholesalers across Europe. As the company scaled, its ERP system struggled to link purchases to the correct sales orders, and shipments arriving in partial batches across different dates made delivery timing hard to track.
Case Description
Dijk needed a single, transparent view of incoming orders that could be linked directly to customer orders, so that stock status and delivery timing were visible to the whole organization — not just the warehouse team that historically held that knowledge. The new system had to both read and write data back into the company’s processes, and needed to serve as a durable foundation for the company’s entire supply chain going forward.
Action by Stoneworx
Stoneworx built a custom order planning tool on the Mendix low-code platform, giving Dijk one consolidated view of incoming orders and their delivery timing. The application was designed to connect purchase data to individual customer orders in real time and to be accessible company-wide, including field sales staff who previously had no visibility into stock status.
Results
Dijk reduced partial deliveries by 20% and improved planning and transport efficiency as a result. Real-time visibility into restocking timing let the sales team sell ahead of inventory arrival instead of turning down orders, and more accurate delivery information significantly increased customer satisfaction. CFO Jack Zwager projected a 10–15% revenue increase in the near term following the tool’s rollout.
