Customer Case: Jumbo's Pursuit of Product Data Excellence

About
Jumbo, a prominent supermarket chain in the Netherlands, boasts over 700 physical stores and an online ordering and delivery service. With a vast inventory of food and non-food items, Jumbo encountered challenges in managing extensive product data efficiently. Remko van Houtert, Product Owner, and Eveliene van den Heuvel, Data Manager, recognized the limitations of spreadsheet-based systems and sought a better solution.
Case Description
Managing diverse product data for Jumbo’s expansive inventory proved daunting. Fragmented information, scattered across multiple systems and extensive email communication, posed challenges in maintaining order and accuracy. Regulatory implications in the industry necessitated a more robust approach to data management.
Action by SRC
Seeking an efficient solution, Jumbo explored various options, including software development, but acknowledged the need for a swift resolution. SRC provided a plug-and-play supplier portal, offering immediate implementation. This solution integrated suppliers’ data, enabling better information sharing with customers and streamlined processes.
Results
- Unified Data Platform: The supplier portal consolidated information, improving efficiency and accuracy.
- Reduced Administrative Burden: Suppliers benefited from simplified processes and reduced administrative tasks.
- Enhanced Customer Information: Jumbo could provide comprehensive product details, benefiting customer awareness.