Customer Case: Elevating Customer Engagement with Enhanced Product Content - Dermalogica and Syndigo

About
Dermalogica, a prominent skincare brand renowned for innovative skin health solutions, embarked on a mission to enhance customer engagement and improve brand recognition. With a global presence spanning over 100 countries, Dermalogica faced the challenge of standing out in a highly competitive skincare market.
Case Description
In a rapidly expanding skincare industry, Dermalogica aimed to differentiate itself from competitors, both established and emerging. With the market projected to reach nearly $200 billion, capturing consumer attention amid the noise posed a significant challenge. Dermalogica sought to leverage enriched media and Enhanced Content to deliver a comprehensive and compelling shopping experience, fostering brand loyalty and driving conversions.
Action by Syndigo (Riversand)
Collaborating with Syndigo, Dermalogica embarked on a strategic journey to enhance its product content. Recognizing the significance of storytelling and immersive experiences, Dermalogica harnessed Enhanced Content to create engaging product detail pages (PDPs). This advanced content format included interactive multimedia elements such as embedded videos, product comparison charts, and interactive product tours. Syndigo’s platform empowered Dermalogica to weave captivating narratives, effectively conveying product features, benefits, and the brand’s core values.
Results
The collaboration between Dermalogica and Syndigo yielded remarkable outcomes:
- Conversion Rate Boost: Dermalogica achieved a remarkable 10% increase in conversion rates by incorporating Enhanced Content into its PDPs, capturing the attention and trust of shoppers.
- Enhanced Omnichannel Cohesion: In a dynamic retail landscape, Dermalogica seamlessly bridged the physical-digital divide, ensuring consistent messaging and experiences across multiple channels.
- Empowering Brand Identity: By showcasing its cruelty-free, vegan products and promoting sustainability initiatives, Dermalogica fortified its brand identity and resonated with socially-conscious consumers.